We want you to be happy with your purchase. This page explains when a refund is available.
Undelivered orders
If we are unable to deliver an order, the amount is returned to your wallet automatically (or after review for orders that need manual handling).
Faulty proxies
If a proxy you received does not work, contact support with your order number as soon as possible. We will replace it or refund the affected proxy after checking the problem.
When refunds are not available
- Proxies that were delivered and are working as described
- Orders placed with the wrong location, quantity or duration by mistake
- Accounts suspended for breaking our terms of service
How refunds are paid
Approved refunds are credited to your wallet balance, which you can use for any future order.